Return & Exchange Policy

At Chapter Lifestyle, we want you to be happy with your purchase. If you need to return or exchange an item, you can contact us within 15 days of receiving your order.

1. Return & Exchange Eligibility

A product can be returned or exchanged if:

- It is unused and in its original condition.

- Original packaging, tags, and accessories are included.

- It has not been damaged due to misuse or improper handling.

- The return or exchange request is made within 15 days of delivery.

2. Non-Returnable Products

The following products are not eligible for return or exchange:

- Used or opened perfumes and other personal care products.

- Products damaged after delivery due to misuse or improper handling.

- Products returned without their original packaging, tags, or accessories.

If you receive a wrong, damaged, or defective product, please contact us before using it.

3. Exchange Policy

We offer exchanges for:

- Wrong products delivered

- Damaged or defective products

- Size-related issues, where applicable

Exchanges depend on product availability. If the requested product is unavailable, we may offer a refund or store credit, depending on the case.

4. How to Request a Return or Exchange

To start a return or exchange:

1. Contact our support team within 15 days of delivery.

2. Provide your order number and reason for the request.

3. For damaged, defective, or incorrect products, share clear photos or a video.

4. Wait for our team to review and confirm your request before sending the product back.

5. Refunds

Once we receive and inspect the returned product, we will confirm whether the return is approved.

Approved refunds are processed within 5–7 business days.

Depending on the case, your refund may be provided through the original payment method or as store credit. Your bank or payment provider may require additional time to reflect the refund.

6. Shipping Charges

For wrong, damaged, or defective products, Chapter Lifestyle will cover the applicable return shipping cost once the issue is verified.

For other returns or exchanges, the customer may be responsible for return shipping charges.

Original delivery charges are non-refundable unless the return is due to an error on our side.

7. Return Approval

All returns and exchanges are subject to inspection. Chapter Lifestyle reserves the right to refuse a request if the product does not meet the conditions of this policy.